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LILY BEACH RESORT & SPA PRIVACY AGREEMENT
1. Type of personal information collected
2. Purpose of collection
We collect personal information to communicate our news, events and promotions, including our products and services which we think may be of interest to our guests. We may also use such information for market research and quality control, as well as for statistical and analytical purposes, in order to deliver particular services or products which are in response to our guests’ needs. Personal information will not be used for communication outside recognised business relationship guidelines.
3. Customer’s consent
4. Information sharing with a third party
5. Ownership of the customer’s personal information
Your personal information will become the property of Lily Beach Resort & Spa and Lily Hotels Pvt Ltd, includes business entities under management agreements or partnerships.
6. Transfer of personal information across international borders
The term “protected information” refers to information that can be used to identify our guests individually. Protected Information includes but is not limited to guests’ names, addresses, age, gender, method of payment information and passport/ID card number (whether in physical, electronic or other format).
How you may provide us with your protected information:
1. By making a reservation or by using any of Lily Beach Resort & Spa’s products or/and services
2. By providing it to us in communications regarding services such as comment cards
3. By providing the information to us by participating in marketing initiatives
4. By visiting our website or our official social media channels
5. By enrolling at our exclusive special offers and newsletter programme, you must first complete an enrolment form or opt in through our website. During enrolment, new subscribers are required to provide their name and email address. The information provided will be used to send marketing related messages to the subscriber pertaining to Lily Beach Resort & Spa.
Purpose of collection
We collect protected information for three primary purposes:
1. To enhance our ability to provide first-class customer service to our guests
2. To keep our guests informed of promotions and offers and
3. For marketing and research purposes
Acquiring protected information:
Once you have visited our website and accepted our cookie, your ID number is automatically assigned to your computer whenever you visit. Although you remain anonymous until you enter protected information on the website, the ID number allows us to log your session, so that we may better provide individualised support. Once you enter protected information on the website, we associate your ID number with your contact information, so we can recognise you on future visits and keep track of information that appears to interest you.
Rejecting, blocking or refusing cookies:
Temporary cookies are a built-in feature of the technology used within our website. The majority of internet browsers will automatically accept these cookies, however you can adjust the settings on your internet browser if you would prefer to delete them or have them automatically refused. Refer to the “Help’’ section on your browser toolbar to find out how to reset your preferences regarding cookies. However please be aware that rejecting cookies may affect your ability to use particular features associated with your user profile.
While browsing our website, you may also provide us with additional information. You can search for rates and availability of our resort, Lily Beach Resort & Spa without providing any protected information. We use this data mainly for website management purposes, but do not connect it to any protected information, such as your name or address.
MAKING A RESERVATION
CREATING A GUEST PROFILE
During the reservation process you may opt to create a guest profile, and in doing so provide us with personal information, including but not limited to name, contact details, holiday preferences and payment details. All information provided to create your guest profile is covered under Protected Information.
Lily Beach Resort & Spa has applied the SSL certificates to our OXI Server, domain server, and our web site. This is one of security feature we applied here to protect our web site and domain in order to guarantee secure transactions and complete confidentiality.
DURING YOUR STAY
During your stay, we record your itemised spending to accurately assemble your folio, which sets out your room rate and other expenses billed to your room. We also record this information to comply with financial reporting requirements, including those imposed by our auditors and government regulators. Information particular to your stay may also be stored (i.e. health issues, payment difficulties). This stay-specific information is stored when you stayed and is combined with information from previous visits that you have made to our resort. We may also collect certain information as required by local laws (e.g. passport number). In addition, we may retain the content of any document (including comment cards, electronic documents such as emails and other similar forms of communication) that you send us before, during, or following your stay. This information may be shared within Lily Beach Resort & Spa but will not be shared with any third party. Finally, we are required under the Maldivian government MIRA (Maldives Inland Revenue Authority) to log and retain all records at Lily Beach Resort & Spa for a period of 5 years as back up.
STORAGE OF PROTECTED INFORMATION
Our company takes steps to ensure that protected information is kept in a secure location, to which only authorised individuals have access. We also store certain guest information in our separate server for Opera. And also, we have a recently installed the separate data guard parallel to Opera server and have allocated the separate user rights for individual users as per their job role. Should there be any unforeseen and unwanted circumstances that may put the information at risk, Lily Beach Resort & Spa will take necessary action to notify the appropriate individuals as soon as possible in order to ensure that those individuals can take appropriate measures to prevent their data or personal information from being abused and misused.
PROTECTED INFORMATION PROVIDED TO THIRD PARTIES
We may, from time to time, conduct joint marketing activities with selected partners where we deem the combined offers to be of relevance or interest to our guests. In these instances, protected information will only be accessible to mailing houses or parties contractually engaged by Lily Beach Resort & Spa with appropriate privacy and confidentiality controls in place. At no time will protected information be issued to any partners for their own use.
We will only share protected information about you outside Lily Beach Resort & Spa without your consent where: (a) it is required or authorised by law; (b) it is required to provide you with services you have requested in which case you will be deemed to have given your consent; (c) if your stay has been paid for by a third party we will provide billing information to the paying party; (d) if you have failed to pay amounts owed to a property; or (e) to local and global tour operators to which Lily Beach Resort & Spa is a party, in accordance with customary industry practice.
GUEST ACCESS TO PROTECTED INFORMATION
We are happy to provide our guests, upon written signed request, with details of the protected information that we hold about them. We require that proof of identity be provided together with any such requests, typically in the form of a passport copy, together with contact information for the purposes of verification. Inquiries about protected information should be addressed to:
Lily Beach Resort and Spa Management
Huvahendhoo Island, South Ari Atoll, Maldives
firstname.lastname@example.org or email@example.com
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